Terms and Conditions

If you have any questions or concerns about the terms and conditions on this page, please get in touch via the "Email Us" link at the bottom of this page.

This service

This website and its services are owned and operated exclusively by "Fern's English". We are not connected financially or operationally with BabelTeq, the hosting provider for our website.

Class provision

Lessons will be provided via a Fern’s English dedicated classroom, which you will access via your student account.  If you have not yet created an account with Fern’s English, please do so now.  Class credits will be added to your account once payment has been received and you will then be able to book and manage your lessons.

Please note: For the best experience, it is recommended that you use a computer or laptop device in a quiet environment.  The recommended browser is Chrome, however most common browsers are compatible.  If you are using an Apple iPad or Apple iPhone to join the lesson, you MUST use the Safari browser.  If you are running a firewall, you may need to whitelist the website https://fernsenglish.live-online-classes.com or ask your IT manager to do so.

Please use this troubleshooter if you have any problems connecting to the classroom, or contact me if you need further assistance.

Please ensure that you provide a telephone number in case of any technical issues on the day of your lesson.

Payment for lessons

All lessons must be paid for at least 48 hours prior to the date of the first lesson.

Class cancellation

All cancellations need at least 24 hours’ notice. If you cancel with LESS than 24 hours’ notice, or fail to attend a scheduled lesson, you will forfeit the lesson fee. If the teacher cancels with less than 24 hours’ notice, your class will be rescheduled free of charge.

Technical issues

Please use the troubleshooter prior to attending class, to help reduce the risk of technical issues during lessons.

If you have hardware, software, internet connection or power supply problems, we will do our best to arrange an alternative method of conducting the scheduled lesson (Zoom, Skype or Google Meet are available as backup options for lessons in the event of technical problems). However, if it is impossible to conduct the lesson due to any of these issues, we cannot offer a refund or rescheduled lesson.

If the teacher has hardware, software, internet connection or power supply problems and we are unable to conduct the lesson using any other method, the lesson will be rescheduled free of charge.

Recording lessons

If you would like to record your lesson using screen recording software you may do so.

Refund for single lesson bookings

You may request a refund up to 7 days before a scheduled lesson. Refunds will not be given if they are requested less than 7 days in advance.

Refunds for lesson package purchases

You may request a refund for any unused lessons that are part of a lesson package purchase within the first 30 days of purchase. Refunds will only be given on lessons booked more than 7 days in advance.

Additional services

Any additional services which are requested from the teacher will be paid for in advance at the agreed rate and by the agreed payment method.

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