If you have any questions or concerns about the terms and conditions on this page, please get in touch via the "Email Us" link at the bottom of this page.

This service

This website and its services are owned and operated exclusively by "Fern's English". We are not connected financially or operationally with BabelTeq, the hosting provider for our website.  In the event of any dispute, English and Welsh law will apply.

Class provision

Lessons will be provided via a Fern’s English dedicated classroom, which you will access via your student account.  If you have not yet created an account with Fern’s English, please do so now.  Class credits will be added to your account once payment has been received and you will then be able to book and manage your lessons.

Please note: For the best experience, it is recommended that you use a computer or laptop device in a quiet environment.  The recommended browser is Chrome, however most common browsers are compatible.  If you are using an Apple iPad or Apple iPhone to join the lesson, you MUST use the Safari browser.  If you are running a firewall, you may need to whitelist the website https://fernsenglish.live-online-classes.com or ask your IT manager to do so.

Please use this troubleshooter if you have any problems connecting to the classroom, or contact me if you need further assistance.

Please ensure that you provide a telephone number in case of any technical issues on the day of your lesson.

Payment for lessons

All lessons must be paid for at least 48 hours prior to the date of the first lesson.

Lesson duration

Each lesson credit purchased is for a thirty (30) minute lesson.  You may book multiple time slots back-to-back to have a lesson of longer duration.  For example, book two x 30 minutes slots together to have a one hour lesson.   Please note, if you book a class but decide not to stay for the full thirty minutes, you will still be charged for the full amount.  It is not possible to book half of a class.

Class cancellation

All cancellations need at least 24 hours’ notice. If you cancel with LESS than 24 hours’ notice, or fail to attend a scheduled lesson, you will forfeit the lesson fee. If the teacher cancels with less than 24 hours’ notice, your class will be rescheduled free of charge.

Technical issues

Please use the troubleshooter prior to attending class, to help reduce the risk of technical issues during lessons.

If you have hardware, software, internet connection or power supply problems, we will do our best to arrange an alternative method of conducting the scheduled lesson (Zoom, Skype, Google Meet, Voov (Tencent Meeting) are available as backup options for lessons in the event of technical problems). However, if it is impossible to conduct the lesson due to any of these issues, we cannot offer a refund or rescheduled lesson.

If the teacher has hardware, software, internet connection or power supply problems and we are unable to conduct the lesson using any other method, the lesson will be rescheduled free of charge.

Recording lessons

If you would like to record your lesson using screen recording software you may do so.

Refund for single lesson bookings

You may request a refund up to 7 days before a scheduled lesson. Refunds will not be given if they are requested less than 7 days in advance.

Refunds for lesson package purchases

You may request a refund for any unused lessons that are part of a lesson package purchase within the first 30 days of purchase. Refunds will only be given on lessons booked more than 7 days in advance.

Expiry of lesson package purchases

When you purchase a package of lessons, it is expected that you will take a minimum of one lesson per week.  We understand that sometimes you may need to cancel a class unexpectedly, or take a holiday, therefore lesson packages are valid for the number of weeks purchased plus 4 weeks: if you purchase a package of 10 lessons, they will be valid for 14 weeks from the date of purchase, 20 lessons will be valid for 24 weeks from date of purchase, 30 lessons will be valid for 34 weeks from date of purchase, 40 lessons will be valid for 44 weeks from date of purchase and 50 lessons will be valid for 54 weeks from date of purchase.  No refunds will be given for lessons which have not been used by the date of expiry.  If you require any clarification of this, please don't hesitate to contact me.

Transfer of lesson credits

Please note that lesson credits may not be transferred to another student.

Account Sharing

Account sharing is strictly forbidden, even between students in the same household.  Each student must have their own account.  Accounts are only to be used by the student originally named on the account.  Any student found to be sharing the account or transferring the account to another student will have their account terminated without any refund of unused credits.

Additional services

Any additional services which are requested from the teacher will be paid for in advance at the agreed rate and by the agreed payment method.