This website is owned and managed by: "Fern's English". You may contact us via the "Email Us" link at the bottom of this page.

What personal data we collect and why we collect it

Forms

We collect the information in our contact forms and other lead generation forms in order to initiate the process of completing a business transaction.

Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images displayed on the website.

Cookies

If you have a user account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Payment Data

We do NOT see or store any of your payment details (e.g. credit card information) on this website. All payment information which you may submit is processed and stored by third party payment gateway services such as Stripe.

Newsletter & Messaging Sign-ups

If you submit your email contact details in order to receive a free resource or to stay up to date with our latest news, you will be given the opportunity to unsubscribe from that communication format. We do NOT spam our users or share your sign-up data with third parties.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics & User Behaviour

We may retain IP address information of our visitor traffic in order to analyse usage patterns and improve our service. In order to improve the quality of the website we may also retain anonymous user session information such as heat map behaviour, point and scroll behaviour and similar data. Personally identifiable information is not recorded.

Who we share your data with

Any data you submit to the site, is accessible by the administrators of the website. We do not share your information with any parties for marketing or other purposes except where specified or required by law.

How long we retain your data

For users that register on our website, we store the name and contact information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. We retain the information until you tell us to remove it.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your data

We protect customer data by using SSL/HTTPS throughout our site. This encrypts our user communications with the servers so personally identifiable information is never captured by third parties without authorization. All digital information is stored and protected in a managed shared hosting environment and third party data storage facilities by industry leading service providers. Our hosting environment is GDPR compliant.